Store Policy

Welcome to Cop.Copine Montreal,

Thank you for shopping with us! All our items are exchangeable as long as they are in their original condition. We also offer online credits. If, during the 7 days following receipt of your package, you are not satisfied with your order, we will honor our return policy by granting you a refund on the product. It is the customer’s right to return the product to us if he is dissatisfied. All items sold at a reduced price in our Sale section are for final sale and are not refundable or exchangeable.


Please email us at to request a return form. Shipping should only be done via USPS. And any return must be marked as a return, if not the customs fees will be deducted from the amount to be refunded We will not accept other companies. All packages shipped by other shipping companies will be refused.

Return address: – BUREAU CHEF
5572 Ave. Monkland
Montreal, Quebec
H4A 1C9

All exchanges must be sent via the post office and NOT with a private company. Customers must write: “Return of goods” on the package and on the customs declaration form provided by the post office. This ensures that your package avoids delays and additional charges when it passes through customs.

Availability of items:
Despite our efforts to ensure the accuracy of the inventory on the site, it may happen that an item available on the site is no longer in stock. In this case, a member of our team will contact you immediately by email to notify you. You will then have the choice between exchanging the item for another or receiving a refund. The products available on the site are subject to change without notice.

Price alignment guarantee:

  • The articles must be identical (same brand and same color).
  • Taxes must have been added before comparing prices.
  • The article must not be damaged.
  • The customer must prove the price of the item by providing the website of the store in question.
  • We do not align our prices with clearance items. Any item with a discount of 30% or more is considered a clearance item (for example during end of season sales or final sales)

Promotions: will give one promotion per purchase only. All other current promotions on the website cannot be combined with any other offer.

We accept only major credit cards through PayPal to ensure privacy and security. When an order is placed on our site, your financial information is never shared with the seller. The system we use helps protect your credit card information through security and fraud prevention systems.

Only orders or local government requires it is subject to sales tax

We offer shipping and delivery at reduced prices in most countries. reserves the right to apply shipping costs for certain countries or regions

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